Legal

Privacy Policy

Last updated: July 24, 2026

LaneOS ("LaneOS", "we", "us", or "our") is a fleet management platform operated by Highstone Technologies, headquartered in Dubai, United Arab Emirates. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to the LaneOS website (laneos.ai), the LaneOS web console and mobile applications, and related services (together, the "Services").

By using the Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information you provide to us

• Account information — name, email address, phone number, company name, and role when you create an account or contact us.
• Fleet and driver data — vehicle details (registration, make, model), driver names and contact details, routes, schedules, and other operational data that fleet operators enter into the platform.
• Communications — messages you send us through support channels, forms, or WhatsApp.

Information collected automatically

• Location and telematics data — GPS position, speed, ignition status, mileage, and related sensor data from vehicles connected to the platform.
• Device and usage data — IP address, browser type, operating system, pages viewed, and actions taken within the Services.
• Cookies and similar technologies — used to keep you signed in, remember preferences, and understand how the Services are used.

Information from third parties

• Meta Platforms (WhatsApp) — if you interact with LaneOS through WhatsApp, we receive your WhatsApp phone number, profile name, message content you send to us, and message delivery status via the WhatsApp Business Platform.
• Integration partners — data from GPS hardware providers and other services you choose to connect to LaneOS.

2. How We Use Your Information

• Provide, operate, and maintain the Services, including real-time vehicle tracking and fleet reporting.
• Send service alerts and notifications, including via WhatsApp, SMS, and email (for example, speed alerts, geofence events, and maintenance reminders).
• Set up and manage your account, and provide customer support.
• Improve, personalize, and develop the Services.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations.

We do not sell your personal information.

3. WhatsApp and Meta Platforms

LaneOS uses the WhatsApp Business Platform, provided by Meta Platforms, Inc., to deliver fleet alerts and communicate with users who opt in to WhatsApp notifications. When you communicate with LaneOS over WhatsApp:

• Your messages are transmitted through Meta's infrastructure and are subject to the WhatsApp Privacy Policy.
• We receive and store your WhatsApp phone number, profile name, the content of messages you exchange with us, and delivery metadata.
• We use this data solely to deliver the notifications and support you have requested. We do not use WhatsApp data for third-party advertising.
• You can opt out of WhatsApp notifications at any time by replying STOP to any LaneOS WhatsApp message or by changing your notification settings in the LaneOS console.

4. How We Share Information

We share personal information only in the following circumstances:

• Within your organization — fleet data is visible to authorized users of the fleet account it belongs to (for example, a fleet manager can see driver and vehicle data for their fleet).
• Service providers — hosting, analytics, messaging (including Meta Platforms for WhatsApp delivery), and payment providers who process data on our behalf under contractual safeguards.
• Legal requirements — when required by law, legal process, or to protect the rights, safety, and property of LaneOS, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services. Telematics and location history are retained according to your organization's plan and settings. When data is no longer needed, we delete or anonymize it. You may request deletion at any time — see our Data Deletion Instructions.

6. Security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information (see Data Deletion Instructions).
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

To exercise any of these rights, contact us at info@laneos.ai. We will respond within 30 days.

8. International Data Transfers

LaneOS operates across Africa and is headquartered in the United Arab Emirates. Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection.

9. Children's Privacy

The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes will be communicated through the Services or by email.

11. Contact Us

Highstone Technologies (LaneOS)
Dubai, United Arab Emirates
Email: info@laneos.ai