Legal
Data Deletion Instructions
Last updated: July 24, 2026
LaneOS, a product of Highstone Technologies, respects your right to control your personal data. This page explains how to request the deletion of your personal information from LaneOS, including any data collected through our use of Meta platforms such as the WhatsApp Business Platform.
What Data We Hold
Depending on how you have used LaneOS, we may hold:
- Account information (name, email address, phone number, company).
- Fleet and driver records entered by your organization.
- Vehicle location and telematics history.
- WhatsApp phone number, profile name, and message history with LaneOS.
- Support communications and usage logs.
How to Request Deletion
You can request deletion of your personal data in any of the following ways:
-
Email us.
Send an email to info@laneos.ai with the subject line "Data Deletion Request". Include the email address or phone number associated with your data so we can locate your records. -
From the LaneOS console.
If you have a LaneOS account, sign in and go to Settings → Account → Delete my data to submit a deletion request directly. -
Via WhatsApp.
Reply DELETE to any LaneOS WhatsApp message to request deletion of your WhatsApp-related data, or reply STOP to simply opt out of future messages.
What Happens Next
- We will confirm receipt of your request within 72 hours.
- We will verify your identity to protect your data from unauthorized deletion requests.
- Your personal data will be deleted or anonymized within 30 days of verification, and we will send you a confirmation once complete.
- Data held by our service providers, including message data processed via the WhatsApp Business Platform, will be deleted as part of the same process.
Note for drivers and fleet members: if your data was entered by your
employer or fleet operator, we may need to coordinate with that organization (as the
data controller) to complete your request. We may also retain limited information where
we are legally required to do so — for example, billing records required for tax
purposes — and will tell you if that applies.
Questions
If you have any questions about data deletion or our privacy practices, see our Privacy Policy or contact us:
Highstone Technologies (LaneOS)
Dubai, United Arab Emirates
Email: info@laneos.ai